Refund Policy

Last updated: [EFFECTIVE DATE]

We want you to love your PageLight. That's why every order is backed by our 30-day money-back guarantee — if it's not right for you, send it back for a full refund, no questions asked.

1. 30-Day Return & Refund Window

You have 30 days from the date your order is delivered to request a return for a full refund. As long as you reach out within that window, you're covered — simple as that.

2. Eligibility

To keep things easy, almost everything qualifies. Within the 30-day window we accept returns whether the item is unopened or has been tried — because we'd rather you actually test it than guess. We just ask that you return the product and any included accessories so we can process your refund.

The only items we can't accept back are those that can't be resold or returned for hygiene, safety, or legal reasons (for example, free gifts or promotional add-ons, which simply don't need to be returned). Nothing here limits your 30-day, no-questions-asked refund on the product you purchased.

3. How to Start a Return

Email us at [SUPPORT EMAIL] with your order number and let us know you'd like to return your order. We'll reply with simple instructions and the return address. There's no form to fill out and no reason required.

4. Return Shipping

[DECIDE: Return shipping is paid by the customer — OR — We provide a prepaid return label at no cost to you.] We'll confirm the exact return method in your return email so there are no surprises.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we'll make it right at no cost to you. Email [SUPPORT EMAIL] with your order number and a photo, and we'll send a free replacement or issue a full refund — your choice. You won't pay return shipping on damaged or defective items.

6. Refund Method & Timing

Once we receive your return, we'll process your refund to your original payment method within [X business days]. You'll get an email confirmation when it's done. Depending on your bank or card issuer, it can take a few additional days for the refund to appear on your statement.

7. Exchanges

Want a different color instead? Just email [SUPPORT EMAIL] with your order number and the option you'd like, and we'll arrange an exchange. If your preferred item is unavailable, we'll simply refund you in full.

8. Return Address

Please send approved returns to:

[RETURN ADDRESS]

To make sure your return is tracked and matched to your order, wait for our return confirmation before shipping anything back.

9. Contact Us

Questions about a return, refund, or exchange? We're happy to help — email [SUPPORT EMAIL] and we'll get back to you within 24 hours, Monday to Friday.